At Pretty Lavi, we’re committed to making your shopping experience as elegant and effortless as our premium fashion collections. Below you’ll find all the details about our shipping and returns processes to help you shop with confidence.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping: Available on orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Basic tracking included
International Shipping
We ship worldwide (excluding certain Asian and remote regions). International customers may be responsible for customs duties and taxes, which are not included in the order total.
Returns & Exchanges
We want you to love every Pretty Lavi piece you purchase. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.
Return Eligibility
To qualify for a return or exchange:
- Items must be unworn, unwashed, and in original condition with all tags attached
- Original packaging must be included
- Proof of purchase is required
Non-Returnable Items:
For hygiene reasons, we cannot accept returns on knitwear & sweats (except for manufacturing defects). All other product categories are eligible for returns.
How to Return or Exchange
- Contact Us: Email [email protected] within 15 days of receiving your order using our return request template below
- Get Authorization: Our team will respond within 24-48 hours with a Return Authorization Number (RAN) and instructions
- Package Securely: Include all original packaging and clearly mark the RAN on the outside
- Ship Your Return: Send to the address provided in your authorization email
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Process
Once we receive and inspect your return (typically within 3-5 business days):
- Refunds: Issued to your original payment method within 7-10 business days after approval (bank processing times may vary)
- Exchanges: Your new item will ship once we receive the return. Size/color exchanges incur standard shipping fees unless original shipping was free
Original shipping fees are non-refundable except in cases of our error.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange a prepaid return label and expedite your replacement.
International Returns
For our international customers:
- You’re responsible for any customs duties or taxes during the return process
- Original shipping fees will not be refunded
- Return shipping times may vary based on your location
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Pretty Lavi Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details of item(s) to return/exchange:
- Product Name:
- Size:
- Color:
- Reason for return/exchange:
For exchanges, please specify preferred replacement:
- Product Name:
- Size:
- Color:
Please let me know the next steps to complete this process.
Best regards,
[Your Full Name]
[Your Contact Information]
Need Help?
Our customer service team is happy to assist with any questions about our shipping or returns policy. Contact us at [email protected].
Thank you for choosing Pretty Lavi – where premium fashion meets effortless elegance.