Welcome to Pretty Lavi Clothing Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website prettylavishop.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. General Information

Pretty Lavi is a premium fashion retailer specializing in elegant, contemporary women’s clothing including dresses, knitwear, outerwear, and tailored pieces. Our collections are designed for the sophisticated, fashion-conscious woman who values both style and quality.

2. User Obligations and Responsibilities

2.1 Account Registration

To make purchases, you may need to create an account. You are responsible for:

  • Providing accurate and complete registration information
  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account

2.2 Prohibited Activities

You agree not to:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Use any automated means to access our site without permission

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and pricing. However, slight variations may occur due to monitor settings and product availability. If you receive a product that significantly differs from its description, please contact us immediately.

3.2 Product Availability

All items are subject to availability. We reserve the right to discontinue any product without notice.

3.3 Hygiene Considerations

For health and hygiene reasons, knitwear & sweats cannot be returned unless defective (see Section 6). All other apparel categories are eligible for returns within 15 days.

4. Orders and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days (excluding weekends/holidays). Order confirmation does not constitute acceptance; we reserve the right to refuse any order.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing and Taxes

Prices are in USD. International customers may be responsible for customs duties and taxes, which are not included in the order total.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: Orders over $50 via EMS (15-25 business days)

5.2 Delivery Areas

We ship worldwide except certain Asian and remote regions. Delivery times are estimates and not guaranteed.

5.3 Delivery Issues

You must inspect deliveries immediately. Report damaged/missing items within 48 hours of receipt with photos of the item and packaging.

6. Returns and Exchanges

6.1 Return Policy

Most items can be returned within 15 days of delivery if:

  • Unworn, unwashed with tags attached
  • In original packaging
  • Accompanied by proof of purchase

6.2 Non-Returnable Items

Knitwear & sweats cannot be returned except for manufacturing defects.

6.3 Return Process

  1. Email [email protected] within 15 days
  2. Receive Return Authorization Number (RAN)
  3. Ship items with RAN clearly marked

6.4 Refunds

Refunds are issued to the original payment method within 7-10 business days after return approval. Original shipping fees are non-refundable unless we made an error.

7. Intellectual Property

All content on our site (logos, designs, text, images) is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Pretty Lavi shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

Our liability is limited to the purchase price of the product in question. We are not responsible for products damaged during shipping or for delays caused by carriers.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of New York, USA. Any disputes shall be resolved in the courts of New York.

12. Contact Us

For questions about these Terms:

Pretty Lavi Clothing Shop
3821 Geraldine Lane
New York, NY 10011
Email: [email protected]

Thank you for choosing Pretty Lavi – where premium fashion meets effortless elegance.